A woman in a Tongue Fu!® workshop said, “I have to deal with a client who is incredibly arrogant, demanding and rude. How can I keep him from making me so angry?” I asked, “Are you…
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How to Deal with Difficult People
It’s ironic, isn’t it? We’re taught math, science and history in school; we’re often NOT taught what to say when dealing with a challenging person or sensitive situation. Want good news? It’s not too late. From now…