Tongue Fu!® creator, Sam Horn, is an award-winning speaker who has delivered more than 5,000 presentations for a wide variety of groups in the past twenty years. You can count on Sam exceeding your audience’s expectations.
Intrigue – How to Create Interest and Connect with Anyone
SOMEDAY is Not a Day in the Week: What Matters, Do It Now
Would you like to create a more diverse, inclusive, and equitable culture at work, in your organization and on your team? You can.
Aretha Franklin said, “We all require and want respect, man or woman, black or white. It’s our basic human right.”
In this facilitated conversation, Sam teams with one of her certified Tongue Fu!® trainers to explore unconscious bias and how it may have shown up in our actions and communication – and how we can hold ourselves accountable for treating everyone with the respect, they want, need and deserve.
There is an art and a skill to making every customer a repeat customer. And it begins with how we communicate.
The irony is, we’re taught math, science and history in school – we’re not taught that there are words that help or hurt our relationships.
In this customized session, Sam identifies the challenges your employees face on a daily basis – and shares specific things TO say and NOT to say in those situations so your customers feel welcome, listened to, and well taken care of.
The emphasis is on how to prevent unnecessary conflicts, mistakes and misunderstandings.
If something does go wrong, you’ll learn proactive responses that quickly fix it and re-establish trust and loyalty.
Feel like you can’t say anything right? In turbulent times, it’s more important than ever to respond to stressful, sensitive situations with civility and proactive diplomacy so people are motivated to move things forward – together.
If you feel like you’re talking on eggshells, you’ll welcome these dialogue samples of what TO say and NOT to say in virtual meetings, Zoom calls, and town halls.
As Alice Walker said, “Look closely at the present you’re constructing. It should look like the future you’re dreaming.” These tips can help you conduct civil, productive conversations that serve all involved … now and in the future.
Did you know former LinkedIn CEO Jeff Weiner said “Communication skills are the #1 skills gap” and that organizations would be smart to hire and train employees with interpersonal “soft” skills?
Want good news? Sam Horn has been teaching communication skills for 20+ years to clients including Intel, Cisco, ASAE, Capital One and Four Seasons Resorts.
Discover how to graciously deal with complaints, focus on solutions vs. fault, use civil, proactive words that prevent conflicts, motivate people to listen, and keep your cool and be the quality of person you want to be… even when other people aren’t.
These techniques can dramatically improve the quality of your relationships at work, at home, online, and in public.
Wouldn’t it be wonderful to be able to prevent and resolve conflicts?
Wouldn’t it be wonderful to know what to say in the dozens of sensitive, challenging situations you face every day?
You can! This proven program shows how to get along better with just about anyone, anytime, anywhere.
These are the communication skills that deserve to be taught right along with math, science and history.
The good news is, when you use these respectful approaches, students and parents are motivated to use them too.
Did you know that Jeff Weiner, former CEO of LinkedIn, told CNBC that “interpersonal skills are the #1 skills gap across the United States?
In this life and career-changing session, you’ll learn the interpersonal skills you wish you’d been taught in school including how to:
* listen to others even when you don’t want to – and motivate other people to want to listen to you
* become more aware of your impact on others and how you are perceived
* express opinions in a gracious, non-aggressive way
* get credit for your contributions, quality work and results
* speak up in meetings and get your ideas heard
* set an example of tactful, collaborative leadership
If you’ve ever felt overlooked or under-appreciated, this course is for you. Discover how to take responsibility for your career success and work satisfaction, now not someday.
Are you dealing with someone who steamrolls over others? Does this person cause a disproportionate amount of damage in your organization?
Chances are, that person is a 5%er — a person who doesn’t care what’s fair — a person who wants to control, not cooperate.
The good news is, there are certain things you can do and say to stop 5%ers from taking advantage of you.
And you don’t have to sacrifice your integrity or jeopardize your job.
Want a customized presentation for your company or convention?
Tongue Fu!® has been taught to dozens of different types of organizations including:
Healthcare (hospitals, medical centers, orthodontists, dentists, medical associations of physicians, nurses, etc.)
Financial services (banks, insurance agencies, credit card companies, financial associations, wealth managers, etc.)
Hospitality and food & beverage (hotels, airlines, restaurants, car rental agencies, travel associations, etc.)
Government (all branches of the military, city, state and federal agencies including GSA, Honolulu Police, etc.)
Education (school districts, teacher and superintendent associations, PTA, etc.)
Business (Chamber of Commerce Institute, YPO, EO, Small Business Administration, BNI)
+ utilities, aerospace, transportation, pharma, international summits, parks/sports/recreation, leadership, and more.
Program participants often say “You must have worked in our industry” because the examples and insights are so timely.
Would you like to know what to say, when you don’t know what to say?
If so, you’re in the right place. This inspiring keynote features FAQ’s and Sam’s most popular insights from her best-selling book Tongue Fu!® which has been published in 17 languages and taught to a half million people worldwide.
You’ll love the diverse quotes, relatable anecdotes and real-life success stories that show how others have learned to give and get the respect they want, need and deserve – and how you can too.
Sam Horn is the CEO of the Intrigue Agency, a positioning/messaging consultancy, which helps people design and deliver compelling, respectful communications that add value for all involved.