Tongue Fu!® Training Institute

Would you like to know what to say, when you don’t know what to say? 

If so, you’re in the right place. This inspiring keynote features FAQ’s and Sam’s most popular insights from her best-selling book Tongue Fu!℠ which has been published in 17 languages and taught to a half million people worldwide. 

You’ll love the diverse quotes, relatable anecdotes and real-life success stories that show how others have learned to give and get the respect they want, need and deserve –  and how you can too.

Would you like to know what to do when customers complain, a coworker gets upset, or a meeting deteriorates into fault-finding and finger-pointing?  

The good news is, Tongue Fu!℠ teaches you exactly what to do and say in dozens of situations you face every day. You’ll learn how to turn resistance into rapport and conflict into cooperation, and how to keep your cool, even when others don’t.

Whether you’re a principal, teacher, counselor, student or part of the admin staff… you’ll welcome these techniques on how to get along better with just about anyone, anytime, anywhere. 

These communication techniques deserve to be taught right along with math, science and history because they are the key to creating cooperative relationships where people choose to treat each other with respect.

What can you say if a member is unhappy with a program? If a board member makes everyone else miserable? If an employee is abrupt with a coworker? If exhibitors don’t pay their bill?

You’ll discover the answers to this and other questions in this session customized for associations. 

Discover why ASAE hired Sam to teach these techniques to their headquarters staff and members.

Feel like you can’t say anything right? In turbulent times, it’s more important than ever to respond to stressful, sensitive situations with civility and proactive diplomacy so people are motivated to move things forward – together.

If you feel like you’re talking on eggshells, you’ll welcome these dialogue samples of what TO say and NOT to say in virtual meetings, Zoom calls, and town halls.

As Alice Walker said, “Look closely at the present you’re constructing. It should look like the future you’re dreaming.” These tips can help you conduct civil, productive conversations that serve all involved … now and in the future.

Want Sam to customize a presentation for your company or convention?

Whether you’re in healthcare, financial services, hospitality, food & beverage, government, transportation, contracting, tech, utilities, or pharma, Sam has had an opportunity to speak for an organization in your industry and can tailor her examples and action steps to focus on YOUR priorities.